Frequently Asked Questions

MediaFlow is a unified search tool for free stock photos and videos. Instead of searching Pexels and Pixabay separately, you type your query once and get results from both platforms side by side — then download in one click. No API key needed, no sign-up required to search.

Currently Pexels and Pixabay — two of the largest and most permissive free stock media libraries in the world, with millions of photos and videos between them. We are working on adding Unsplash as a third source.

No account is required to search or download on the free plan. You get 30 searches per day immediately, no sign-up. Pro subscribers create an account via Stripe at checkout, which is used to manage your subscription.

No. MediaFlow handles all API authentication on the backend. You just search and download — we take care of the technical setup.

30 searches per day on the free plan. This resets at midnight. Each search counts as one use regardless of how many results are returned.

Yes, genuinely free. No credit card, no trial period, no hidden fees. The 30-searches-per-day limit is the only restriction. We make money from Pro subscribers, not from selling your data.

Yes. Downloads are unlimited on both free and Pro plans. The 30-search limit applies to search queries, not downloads. Once results are loaded, you can download as many as you like.

• Unlimited searches — no daily cap
• Bulk video download tools
• Priority support
• Early access to new features (Unsplash integration, saved collections)

Currently USD $49 as a lifetime deal — pay once, use forever. This is our founding member price and will not be available indefinitely. We plan to move to a $9/month subscription once the lifetime deal closes. Existing lifetime members will never be charged again.

Payments are processed securely by Stripe. We accept all major credit and debit cards (Visa, Mastercard, American Express), and Apple Pay / Google Pay where supported by your browser. We do not store your payment details — Stripe handles everything.

Yes. We offer a 7-day refund on all Pro purchases, no questions asked. If MediaFlow does not work for you, email us within 7 days of purchase and we will process a full refund via Stripe. After 7 days, refunds are at our discretion.

To request a refund, contact us at hypescopemedia@gmail.com with your Stripe receipt.

Yes. Pay once and you have Pro access for as long as MediaFlow operates. If we ever sunset the service, lifetime members will receive at least 90 days notice and a partial refund where possible.

After completing checkout through Stripe, your Pro status is linked to your email address. If you experience any issues activating your account, email hypescopemedia@gmail.com with your Stripe receipt and we will sort it out within 24 hours.

Yes — both Pexels and Pixabay use free licences that permit commercial use. You can use downloaded photos and videos in:

• YouTube videos (including monetised channels)
• Social media posts and ads
• Client projects and websites
• Presentations and marketing materials
• Products you sell

You cannot resell the raw media files as stock, and you cannot claim copyright over unmodified stock content. Always check the individual licence on Pexels and Pixabay for the most current terms.

Neither Pexels nor Pixabay require attribution, but both encourage it. Crediting photographers supports creators and is considered good practice in the community.

This can happen in some browsers when the file type is one the browser can display (like a JPG or MP4). Try right-clicking the result and choosing "Save link as" if one-click download doesn't trigger. If the issue persists, contact support.

MediaFlow uses Google Analytics to track aggregate usage statistics (page views, search counts, popular features). We do not log or store individual search queries linked to your identity. Your search terms are sent to Pexels and Pixabay APIs to retrieve results — subject to their own privacy policies.

Only your email address, used to send product updates and announcements. We use Formspree to handle email submissions. You can unsubscribe at any time by replying to any email with "unsubscribe" in the subject line.

Three ways to reach us:

• Email: hypescopemedia@gmail.com
• Discord: Join our community for real-time help
• Pro subscribers get priority response within 24 hours

Email hypescopemedia@gmail.com with a description of the issue and your browser/device. Screenshots are always helpful. We take bugs seriously and aim to fix critical issues within 48 hours.